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businessoverbreakfast's podcast

The Business Over Breakfast Podcast is expressly for Small Business owners, predominantly the 20,000 people in the CCIQ database. The aim of the podcast is to create more current and energetic engagement with the membership base.
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businessoverbreakfast's podcast
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Dec 15, 2018
We came across an interesting quote recently that said “if you have a major customer complaint in 2018 you may not be around in 2019”. Whilst this may sound melodramatic, there is some truth to it. Customers have changed so much in the past few years and in reality, the change has just begun. Customers have power and they are certainly not afraid to use it.
 
For most businesses the area that can let them down is communication. The single biggest customer service complaint is that businesses don’t get back to their customers when they say they will. Simply make a conscious effort to become a great communicator and you are miles ahead of your competitors. 
 
So in this episode of the Business Over Breakfast Show, we take a new look at an old topic and aim to provide some practical advice on coming to grips with this new world of customer service. We hope you get a great deal out of this episode. 
 
Buy the BOB Vol 1 Book - https://www.booktopia.com.au/business-over-breakfast-vol-1-andrew-and-james-bree-griffiths/prod9780987406668.html
Bree James website - https://breejames.com/
PakMag - https://pakmag.com.au/
Bree James PakMag podcast - https://pakmag.com.au/podcast
Andrew Griffiths website - https://www.andrewgriffiths.com.au/
Authorville - https://authorville.com.au/
Andrew’s weekly INC column - https://www.inc.com/author/andrew-griffiths
Andrew’s Flying Solo column - https://www.flyingsolo.com.au/member/andrew-griffiths
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