Are your staff passionate about creating loyal customers for your business? Making a lasting impression on clients is important. One way to do this is to provide an outstanding customer experience. Customers expect reliability, but they also search for innovation. So, that’s why today on the Business over Breakfast podcast, Bree and Andrew are discussing customer service and the need to provide both certainty and uncertainty in business.
In this episode, Bree also chats to Cate Schreck who shares her insights on motivating staff to provide the best customer service they possibly can. Cate is the Founder and Managing Director of Lightbulb Training Solutions and the author of The A-Z of Service Excellence. Cate is a highly sought after and inspirational workplace trainer who uses a 6 Step ACTION processto save businesses across Australia time and money by turning on the service excellence lights of frontline employees.
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The art of negotiation is an important skill to master in any Small Business. As a Small Business owner, becoming a strong negotiator is critical; it is a major factor in business success. This skill doesn’t come easily to all though; it’s common for people to walk away from deals feeling as though they have been hard done by.
But don’t fear! Negotiator skills can be developed and in this episode, your hosts, Bree James and Andrew Griffiths, discuss all the best ways to make sure that both parties involved in a negotiation get the most out of the deal.
The show welcomes Cian McLoughlin. With a sales career spanning almost 20 years, Cian is a best-selling author, speaker and founder of Trinity Perspectives, a sales consultancy firm committed to unlocking the latent potential of customer insights.
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