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businessoverbreakfast's podcast

The Business Over Breakfast Podcast is expressly for Small Business owners, predominantly the 20,000 people in the CCIQ database. The aim of the podcast is to create more current and energetic engagement with the membership base.
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Oct 14, 2018
 

With more businesses than ever operating from home, the concept of business isolation is very real. It’s become increasingly easy to get cut off from real human contact, spending days and weeks behind a computer without venturing out into the real world. And of course plenty of people are not physically isolated from day to day contact but they feel cut off and isolated emotionally. The end result is much the same and it’s not good. 

In this episode Bree and Andrew talk about the business isolation, from their own personal perspectives. They also share what the real dangers are and of course, most importantly, what we can do about. This is a must show for anyone who is feeling cut off and isolated in their business. 

Links: 

 

Sep 29, 2018

Energy is everywhere, and where we focus our own energy can greatly affect how our business functions. Good energy can make our business thrive, while not-so-good energy can cause us to become exhausted and burned out.

In this episode of Business Over Breakfast Bree and Andrew are talking about understanding energy in your business (no, this isn’t about using less electricity).

We also discuss things like:

  • Self-management
  • Good energy vs bad energy
  • Reoccurring patterns
  • How internal dialogue can affect your energy
  • How do you feel most days?
  • How to stay energised
  • Getting back into the right place if you’re feeling fried
  • 5 top tips for managing your energy

 

Links:

 

Sep 14, 2018

Well the Business Over Breakfast show has reached the milestone of 50 episodes. There have been lots of bad jokes, interesting guests, deep dives on important small business topics and lots of very cool business ideas from around the world.

In this episode Bree and Andrew reached out to their community and asked for people to share their best ideas and advice to help other small business owners. We talk through these ideas, give our thoughts and acknowledge those people who have helped to make our show a success. This is a great episode, lots of fun and lots of really solid advice from people in the trenches of small business on a daily basis.

 

We also discuss things like:

  • Doing your homework on who you’re getting advice from
  • Getting through the tough times
  • Achieving your personal goals
  • Believing in yourself
  • The certainty of uncertainty
  • Knowing who to market to
  • Trusting your gut feeling
  • Meeting like-minded people

Links:

Sep 4, 2018

Sometimes as Small Business owners we are so busy in our business we forget to work on it. Input from other individuals can be one of the most valuable and useful tools to improve your business as a whole. There are many options to consider when involving others in your business that are often free, you just have to think outside the box.

In this episode of the Business Over Breakfast Podcast Bree and Andrew are talking about the involving others in your business and the positive impact it can have.

Additionally, Bree talks to Anoushka Gungadin, a connector of people, culture and opportunity. Her 20 years of International work experience across Asia, Europe, Africa and Australia, with the rise of highly globalised societies and the need for connectedness in business and community, she was inspired to set up GlobalCQ, a company which helps employers leverage cultural intelligence and inclusive diversity to drive growth. If you are looking for sensational advice on how to get others involved in your business, this episode is for you.

We also discuss things like:

  • Andrew and Bree’s personal experiences
  • Gaining advice form a brains trust – learning from other business owners
  • Work experience and working with interns within your business
  • Don’t underestimate those contributing to your business
  • Being clear on what you want to achieve
  • 5 top tips for getting others involved in your business
  • Business ideas and innovation from around the world

 Links:

Aug 16, 2018

Times are changing rapidly, and with it, so do marketing tactics and our customers. As business owners, it’s unavoidable, and we have to keep coming up with new ways to create revenue or we’ll end up falling behind.

In this episode of Business Over Breakfast Bree and Andrew are talking about can we be more creative when it comes to developing new income streams?

Today’s guest is a husband and wife duo that displays dedication and innovation when it comes to their business. They were banana farmers that created a solution to the large amounts of wasted bananas, some 500 metric tonnes disposed due to oversupply on the market or share and size of the produce.Together they have producedtheir very own green banana flour using fruit that would have otherwise gone to waste. Please welcome Krista Watkins from Natural Evolution.

This episode, Bree talks to Krista Watkins, a husband and wife duo that displays dedication and innovation when it comes to their business. They were banana farmers that created a solution to the large amounts of wasted bananas, some 500 metric tonnes disposed due to oversupply on the market or share and size of the produce.Together they have producedtheir very own green banana flour using fruit that would have otherwise gone to waste.

We also discuss things like:

  • Thinking creatively when it comes to creating revenue
  • Some examples from Andrew
  • Some examples from Bree
  • How fast things are changing – including customers
  • If we aren’t coming up with new products and services, customers will find someone who will
  • The importance of understanding and building strong relationships with our customers
  • Andrew and Bree’s personal experiences and learnings
  • Some practical tips on thinking creatively

Links:

Natural Evolution Website

Krista Watkins LinkedIn

Business over Breakfast Book

Smallville

Bree James Website

Andrew Griffiths Website

Jul 29, 2018

 

Confidence really is everything in the world of business. A strong sense of confidence can take you to the stars, while being unsure of yourself can make matters worse. While our confidence may get knocked from time to time, customers may be a little reluctant to buy from you. However, with a little patience and determination, your confidence will soar.

In this episode of the Business Over Breakfast Podcast Bree and Andrew are talking about the importance of confidence when it comes to doing business and how a confident mind can help you get anywhere.

Additionally, Bree talks to multiple business owner, mum, and author of Once Upon a Time in Small Business Lee McCaffrey. Over the years, she has played a large role in the start up of many successful companies as well as starting her own business, Mac&Co, from scratch. If you’re looking for the confidence you need in yourself to take your business to the next level, this is the episode for you.

We also discuss things like:

  • Andrew and Bree’s personal experiences
  • Imposter Syndrome
  • “Bluffing” your way to confidence
  • How to identify things that erode your confidence
  • Eliminating things from your life that affect your confidence negatively
  • How low confidence affects business
  • What to do when you aren’t feeling your strongest

Links:

Once Upon A Time in Small Business Book

Mac&Co Website

Lee McCaffrey LinkedIn

Business over Breakfast Book

Smallville

Bree James Website

Andrew Griffiths Website

Jul 14, 2018

It’s time for us all to accept that eventually all business relationships come to an end, which may seem a little daunting however, we can be prepare for this situation to end a relationship graciously.In this episode your hosts, Bree James and Andrew Griffiths, discuss all the best ways to recognise when a business relationship has run its course and how to best handle the situation so there is a positive outcome for everyone involved.

Today’s Toaster guesthas been at the helm of some of the biggest mass participation events in the world. He has impacted millions of people by 
delivering some of the largest mass participation sports events across three 
continents and is the author of Mass Participation Sports Events. He is a highly sought after international speaker, high impact
 consultant and Founder and CEO of Mass Participation Asia, please welcome Chris Robb back to the show.

We also discuss things like:

  • Becoming good at ending a business relationship graciously
  • Understanding why business relationships end
  • Where people go wrong when ending a business relationship
  • Taking the emotion out of ending a business relationship
  • Common symptoms that a relationship is coming to an end
  • Avoiding bad business relationships in the first place
  • Moving on after ending a business relationships
  • 5 top tips for ending a business relationship that has run its course

 Links

Mass Participation Sports Events Book

Chris Robb Linkedin

Chris Robb Website

Business over Breakfast Book

Smallville

Bree James Website

Andrew Griffiths Website

Jun 29, 2018

We can all, at times, battle with procrastination but it really comes down to our own self-management and how we choose to deal with it, to overcome it. It’s important to dive deeper into the issue causing the procrastination and evaluate how you can overcome this to progress on with the task at hand. Are you ready to turn your procrastination into action? Stay tuned to find out about how you can win the battle against procrastination once and for all.

Additionally, Bree chats with our Toaster guest, Sam Harrop, who is an expert in helping business owners build highly valuable and saleable businesses by making them more profitable and of course, more efficient. Sam is one of Australia’s leading business coaches and is the author of Small Business Big Exit, and Getting Stuff Done - A 7 Step Process to Ending Procrastination and Achieving More.

We also discuss things like:

  • Overcoming procrastination through self-management
  • Reasons and recognising procrastination in business
  • What to do to overcome procrastination
  • Measuring business progress to get motivated
  • Overwhelm – one of the leading factors of procrastination
  • Staying motivated in business
  • Using an action priority list to get things done
  • 5 Second Rule by Mel Robbins
  • Top 5 for overcoming procrastination
  • A few brilliant business ideas from around the world!

Links

Getting Stuff Done Book

Small Business Big Exit Book

Sam Harrop Linkedin

Sam Harrop Website

Business over Breakfast Book

Smallville

Bree James LinkedIn

Andrew Griffiths Website

Jun 14, 2018

Culture is something that grows with your company; it isn’t something that happens overnight. It is a carefully planned; designed to exercise the business’ core values and vision. Culture can make or break a company and by achieving a great culture, not only will it help you stand out from the rest of your competitors, it can steer it away from mediocrity.

So, this episode of the Business over Breakfast podcast is dedicated to just that; creating a culture that best suits your business.

In this episode, the show welcomes Brett Odgers. Brett is one of Australia’s experts in creating business team culture and is ranked in the top 100 business coaches in the world. He is a Business Thought Leader who specialises in team performance and is the author of Playing above the line and Staying above the lineto help create winning business teams.

 We also discuss things like:

  • The difference between good and bad corporate culture
  • Being brave and admitting when culture needs improvement
  • Understanding the impact that culture has on business
  • Different types of company culture
  • Dealing with staff members that are affecting culture
  • Finding a role model business to aspire to
  • The biggest challenges when it comes to building the right culture
  • Building a strong and positive internal culture
  • Top 5 tips for creating a great business culture
  • A few brilliant business ideas from around the world!

 Links

Playing Above the Line Book

Staying Above the Line Book

Brett Odgers LinkedIn

Brett Odgers website

Business over Breakfast Book

Smallville

Bree James Website

Andrew Griffiths Website

May 29, 2018

Are your staff passionate about creating loyal customers for your business? Making a lasting impression on clients is important. One way to do this is to provide an outstanding customer experience. Customers expect reliability, but they also search for innovation. So, that’s why today on the Business over Breakfast podcast, Bree and Andrew are discussing customer service and the need to provide both certainty and uncertainty in business.

In this episode, Bree also chats to Cate Schreck who shares her insights on motivating staff to provide the best customer service they possibly can. Cate is the Founder and Managing Director of Lightbulb Training Solutions and the author of The A-Z of Service Excellence. Cate is a highly sought after and inspirational workplace trainer who uses a 6 Step ACTION processto save businesses across Australia time and money by turning on the service excellence lights of frontline employees. 

We also discuss things like:

  • The changing world of customer expectations; it is complicated.
  • The need for customer reliability as well as innovation.
  • Connecting and engaging with customers.
  • The importance of soft skills in customer service.
  • The 6 step ACTION process.
  • How to deal with difficult and angry customers.
  • Motivating staff to do the best they can do.
  • Engaging empathy when dealing with difficult customers.
  • Five tips for managing the need for consistency and inconsistency with customers.

Links

The A-Z of Service Excellence

Cate Schreck Website

Cate Schreck LinkedIn

Business over Breakfast Book

Smallville

Bree James Website

Andrew Griffiths Website

May 14, 2018

The art of negotiation is an important skill to master in any Small Business. As a Small Business owner, becoming a strong negotiator is critical; it is a major factor in business success. This skill doesn’t come easily to all though; it’s common for people to walk away from deals feeling as though they have been hard done by.

But don’t fear! Negotiator skills can be developed and in this episode, your hosts, Bree James and Andrew Griffiths, discuss all the best ways to make sure that both parties involved in a negotiation get the most out of the deal.

The show welcomes Cian McLoughlin. With a sales career spanning almost 20 years, Cian is a best-selling author, speaker and founder of Trinity Perspectives, a sales consultancy firm committed to unlocking the latent potential of customer insights.

We also discuss things like:

  • How to develop your negotiating skills
  • Different types of approaches when going into a negotiation
  • Characteristics of a bad negotiator
  • Creating a win, win negotiating style to build respectful relationships with clients
  • Learning how to say no to an unfair deal
  • Physically preparing yourself before entering a negotiation
  • Reflecting on past negotiations and learning from them
  • What micro-negotiations look like in business
  • Providing beneficial solutions to a deal without devaluing your service or product
  • Knowing when to walk away from a negotiation

Links

Rebirth of the Salesman Book

Cian McLoughlin Website

Cian McLoughlin LinkedIn

Business over Breakfast Book

Smallville

Bree James Website

Andrew Griffiths Website

Apr 29, 2018

Working with big clients can be a little daunting at times, but there’s a lot to learn from working with big companies. Bigger clients often come with bigger budgets, and yes, they are slow to work with, but by being a little patient, it may just result in some major opportunities for your business. 

In this episode of Business over Breakfast, Bree James and Andrew Griffiths will give you some tips on working with big companies, so you can grow with them and raise your business profile.

Additionally, Bree chats with Small Company, Big Business founder, author and speaker Bronwyn Reid who has over 21 years of experience in Small Business. Bronwyn specialises in helping Small Businesses step up and take on contracts with big companies. If you want to start enabling business development, then this episode is for you!

We also discuss things like:

  • Reasons why Small Businesses should be working with big companies 
  • Using opportunities smartly when working with big companies
  • How to position your business well by building a brand that attracts the right clients
  • Andrew’s realisations about working with big companies
  • Common errors when working with big businesses
  • How big companies think
  • Boosting business credibility by working with big companies
  • A 5 step process for Small Businesses wanting to work with big companies
  • Some smart business ideas from around the world

Links

Small Company, Big Business Book

Bronwyn Reid Website

Bronwyn Reid LinkedIn

Business over Breakfast Book

Smallville

Bree James LinkedIn

Andrew Griffiths Website

Apr 14, 2018

In business, you have to make a lot of decisions - Will I employ this person? Will I stop working with this partner? Should I introduce this new product? Is it time to sell the business? Sifting through these tasks can be an onerous task! So many aspects of your business need your leadership, but the amount of problems and difficulty of the challenges can become overwhelming. That’s why Bree James and Andrew Griffiths hope to provide quality advice on the decision-making process for business owners in this episode of Business over Breakfast.

Plus, Bree interviews Rosemary Shapiro-Liu about her approach on decision-making by listening to the voice inside or the mentor within. As the director of Triple Win Enterprises and the author of The Mentor Within, Rosemary is a highly experienced coach for thought leaders and social entrepreneurs. If you’re interested in learning to overcome the obstacles that block good decision-making for your business, then this episode is for you!

Also discussed in this episode:

  • The different levels of decision-making and the increasing difficulty levels
  • The common reasons and problems that derail sound decision-making abilities
  • Specific solutions to prevent indecisiveness or poor judgement
  • The moment when a decision must be made
  • Considering the outcomes of various options and how they will affect your business
  • Why different approaches to decision making will vary from person to person
  • The value of allocating a specific time for decision-making
  • Never being forced into making a decision if you’re not ready or not committed
  • A possible idea to outsource some decision-making on your behalf
  • Smart business ideas from around the world!

 

Links

Triple Win Website
The Mentor Within Book
Rosemary’s LinkedIn
Business over Breakfast Book
Smallville
CCIQ
Bree James LinkedIn
Andrew Griffiths Website
Amplify Website

Mar 29, 2018

We’ve all been asked the question, ‘What do you want to be when you grow up?’ As a business owner, you can do your part to encourage kids to be the next generation of entrepreneurs, or kidpreneurs! In this episode of Business over Breakfast, Bree James and Andrew Griffiths share why it’s the responsibility of today’s business owners to support the interests of young children. Plus, the hosts give you plenty of strategies and ideas on how exactly to help kidpreneurs.

Bree also interviews two special guests for this episode - kidpreneurs Cory Dent and Angus Copelin-Walters. Cory is one of the founding partners of the PowerShot app, and Angus is the Executive Head of Candy at Croc Candy, a startup business that is attracting global sales. If you want to find out more about the next generation of entrepreneurs and how they approach business, then this episode is definitely for you.

Also discussed in this episode:

  • Why it’s not all about financial profit in determining ‘successful’ kidpreneurs
  • The need to stay competitive with the resources offered by Europe and America
  • Suggestions on how business owners can get involved with supporting kids
  • How to honour your responsibility to the next generation of entrepreneurs
  • Teach children a respect for money, including earning it and investing it
  • Emphasising the lessons of delayed gratification and rewards for hard work
  • How to talk with children to encourage them to become solution-based thinkers
  • Pushing young people outside of their comfort zone will teach them valuable lessons
  • Parent observations on the skills they’ve seen their kidpreneurs develop
  • Smart business ideas from around the globe!

 

Links

 

PowerShot App
Croc Candy
Business over Breakfast Book
Smallville
CCIQ
Bree James LinkedIn
Andrew Griffiths Website
Amplify Website

Feb 27, 2018

If you look around, you’ll notice that there are way too many mediocre businesses. The service isn’t too good and neither are the premises or customer service. There’s no love or attention. This doesn’t just happen overnight, but generally due to a lack of direction or motivation from the business owner. So, in this episode of Business over Breakfast, Bree James and Andrew Griffiths walk you through how to aim for excellence because mediocre businesses simply don’t survive. Learn how to stand out from the crowd and get people raving about you!

 

This episode’s special guest, Hunter Leonard, is an author and marketer who helps mature age individuals start their first business in their 40s and beyond with his company, Silver & Wise. Hunter is also the CEO of Blue Frog Marketing, a company that helps business owners achieve their goals and set up their entrepreneurial ventures. As someone whose business philosophy is to help others solve problems, he gives his thoughts on how to face a seemingly overwhelming amount of hardships. If you need advice on how to tackle your business’s greatest challenges, then this episode is for you!

 

Also discussed in this episode:

 

  • Defining what mediocre and excellence look like in your business
  • Why you need to break down and dissect each part of your company
  • The reality of living in an ultra competitive world
  • Reflecting on your attitude and approach as a business owner
  • Why businesses must shop their competitors’ products and services
  • One of the most dangerous assumptions you can make in business
  • The benefits of going the extra mile in terms of customer support
  • Learning how to become an effective business owner
  • How you can set up your to-do list to tackle your big problems
  • The secret of the seven-week cycle, and how it can transform your business

 

Links

 

Hunter Leonard Facebook

Hunter Leonard LinkedIn

Silver & Wise Website

Blue Frog Marketing Website

Get Your Marketing Cooking Book

Business over Breakfast Book

Smallville

CCIQ

Bree James LinkedIn

Andrew Griffiths Website

Amplify Website

Feb 14, 2018

Today on the Business over Breakfast podcast, Andrew Griffiths and Bree James talk about a wide variety of topics such as managing people in business, Netflix commitment rings, the new use for English telephone boxes and watching melons grow. Yes, that’s right - melons. But their main focus is learning how to better manage people within business, and if you’ve always found that to be especially difficult, then this episode is perfect for you.

 

Their guest on today’s show is the master of mass-management, Chris Robb, who is used to making the jump from managing a team of 20 to a team of 5,000. Chris chats to our hosts about the importance of small business owners knowing how to effectively manage people, and what happens if you fail to do it properly.

 

This episode also touches on things like...

 

  • Understanding your strengths and weaknesses
  • The common issues that occur in people management, and how to overcome them
  • Tips to manage just about anyone
  • How to figure out whether you have a bad company culture or not
  • The most effective way to sort out inter-office problems
  • Chris Robb’s framework to the best people management system
  • Chris’ biggest challenge in management, and how he solved it
  • Five top management tips for those just starting out



Links

Chris Robb LinkedIn

Business over Breakfast Book

Smallville

CCIQ

Bree James LinkedIn

Andrew Griffiths Website

Amplify Website

Jan 29, 2018

It’s common for us all to feel like we’ve hit a brick wall sometimes, whether it’s in business or in our personal lives. But while it’s a normal occurrence, it’s important to know how to get past it if and when it happens to you. So, this episode of the Business over Breakfast podcast is dedicated to just that: helping you climb over, go around or break right through that brick wall.

 

Your hosts, Bree James and Andrew Griffiths, discuss all the best ways to overcome brick walls, and how to minimise the risk of hitting them in the first place. Their guest is Dr Jesse Green – dentist, entrepreneur, coach and thought leader who has helped a number of elite clients play bigger, better and smarter in business. With two decades of experience and the author of the hugely successful book RETENTION! Dr Green is highly adept at overcoming metaphorical brick walls, and at helping others do the same. He gives his thoughts on how you can get past any blockages and barriers that stand in your way with his usual intelligence and insightfulness.

 

Also discussed in this episode:

 

  • The best 8 ideas and strategies to move beyond brick walls
  • Why prioritising is so important
  • What to do when your business is struggling
  • The main factors that influence the occurrence of brick walls, and how you can overcome them
  • How to take your business to the next level
  • Why you should take time away from business in order to give it the boost it needs
  • The importance of self-reflection in solving problems
  • Moving out of your comfort zone and getting results
  • How to avoid losing your passion, motivation and vision for your business



Links

 

Dr Jesse Green Website

Dr Jesse Green LinkedIn

Dr Jesse Green Facebook

Dr Jesse Green Twitter

Business over Breakfast Book

Smallville

CCIQ

Bree James LinkedIn

Andrew Griffiths Website

Amplify Website

Jan 14, 2018

Have you been driving yourself crazy wondering just what purpose marketing actually has for your business? Do you ever find yourself asking whether it’s truly necessary? Businesses that make the mistake of failing to create an effective marketing plan run the risk of not being as successful as they could be. No matter how much effort and time you put into getting your business out there, without marketing implementation it may as well be a secret.

 

Today, on the Business over Breakfast podcast, Bree and Andrew are discussing marketing in its various forms and going through top 20 marketing tips for business owners. So, no matter what industry you’re in or which marketing approach you prefer, you’ll find a tonne of worthwhile information in this episode.

 

Bree and Andrew also touch on things like:

 

  • The importance of having a business card, even in the digital age
  • Why any business owner can and should be able to tell their story
  • The best ways to get more referrals for your business
  • Using media like podcasting to broaden your network
  • The different marketing goals you can set yourself to ensure you reach your full potential
  • How to use free samples to make a profit
  • The newest trends in marketing and business found all over the world
  • Why you need a great brand for both your business and yourself
  • Why customer connection is so important
  • The best kind of content you should be creating

 

Links

Business over Breakfast Book
Smallville
CCIQ
Bree James LinkedIn
Andrew Griffiths Website
Amplify Website

Jan 3, 2018

Do you ever feel as though you’re lacking passion for what you do? Some people are able to be naturally passionate about what it is they do. They have seemingly endless amounts of enthusiasm and energy towards their business, and approach every new step with a spring in their own. But if you’re one of those people who tend to struggle reaching those levels of passion (or even finding any in the first place), then this episode of Business Over Breakfast is for you.

 

Today, Bree James and Andrew Griffiths are talking about passion in all its forms, whether it’s in business or life in general. And to provide better insight on the topic, their guest is international speaker and author, Keith Abraham, who is so dedicated to cultivating passion in business, he’s written five incredibly popular books on the topic and is fondly referred to as the Guru of Goal Setting.

 

Bree and Andrew also discuss the following:

 

  • What passion means in terms of the small business owner
  • The benefits of being passionate about things in life
  • How to increase your passion
  • What a lack of passion can manifest into with business
  • Why passion doesn’t always need to be shown with hi-fives and group hugs
  • The things that can quickly kill your passion, and how to avoid them at all cost
  • How to find something to be passionate about
  • What fuels passion, and how you can bring that into your everyday life

 

Links:

Keith Abraham Website

Business over Breakfast Book

Smallville

CCIQ

Bree James LinkedIn

Andrew Griffiths Website

Amplify Website

Dec 14, 2017

Have you ever asked yourself if your business could survive without you? Often, especially with small businesses, there is a major risk if anything ever happens to the owner, as they usually are the ones who wield the greatest influence, do more work than anyone else, drive the direction and generate the most revenue. To mitigate risk you should therefore seek to make yourself redundant so your business isn’t solely relying on your presence day in and day out. In this episode of Business over Breakfast, Bree James and Andrew Griffiths will tell you how you can properly safeguard your business and team. By taking the steps to remove dependence on you as the business owner, you will end up building a stronger business with greater chance for increased revenue and success.

 

Bree also chats with financial advisor, author of Finance Action Hero and speaker Peita Diamantidis. She talks about the impact of unexpected exits from a business, whether that be the owner or key team members, and what you should do to prepare for those situations. Additionally, Peita introduces the value of key man insurance and how that can support businesses cope with a loss of major players. If you want to know what steps can make the difference between your business surviving a disaster to it being sold for almost nothing, then this episode is for you!

 

We also discuss things like:

  • Understanding the concept of if your business would survive without you
  • Top tips to make sure your business is safeguarded
  • What plans business owners should have in place for worst case scenarios
  • The idea of “me proofing” your business
  • How outsourcing can be a win-win for owners and employees
  • The 5-step rule of thumb for designing tasks
  • Why you need to have a documented business plan
  • The case for an excellent insurance plan if you are your business brand
  • How you can increase your business value by making it less dependent on you
  • A few brilliant business ideas from around the world!

 

Links

Finance Action Hero Book

Peita Diamantidis LinkedIn

Business over Breakfast Book

Smallville

CCIQ

Bree James LinkedIn

Andrew Griffiths Website

Amplify Website

Nov 29, 2017

With each passing day, customers are expecting more and more from the companies that they do businesses with, so it’s time that business owners move from a purely transactional relationship with clients towards delivering an excellent customer experience. With your product or service, when your interaction with your customer is only focused on the transaction, there’s a lack of a real emotional connection. In this modern age, that’s simply not enough anymore and your business will be in trouble if there’s no experience for your customer. In this episode of Business over Breakfast, Bree James and Andrew Griffiths will give you top tips on how to stand out amongst competitors so your business can show how innovative it is and how to deliver fantastic service to your clients.

 

Additionally, Bree chats with Zing founder and business coach Lisa Conway who has over 30 years experience shaking up the hair and beauty industry. A hairdresser by trade, Lisa now helps salon owners transform their businesses all around the globe and is an expert in customer experiences. If you want to learn how to gain loyalty from clients and grow your business, then this episode is for you!

 

We also discuss things like:

  • Why it’s not enough to simply meet customer expectations any longer
  • The value of creating an emotional connection with your customers
  • Surprise your customers to keep them intrigued
  • Brainstorm with your team on how to engage new and old clients
  • Great customer service will build serious loyalty
  • Not chasing the money, chasing the service
  • Evaluating the list of clients that have left you in the past few months and why
  • Mapping out the touch points of your customers and competitors
  • Falling in love with your customer, not your product
  • Some smart business ideas from around the world

 

Links

Lisa Conway Website

Lisa Conway Facebook

Lisa Conway LinkedIn

The Naked Salon Book

Business over Breakfast Book

Smallville

CCIQ

Bree James LinkedIn

Andrew Griffiths Website

Amplify Website

Nov 14, 2017

You began your business because you were (and are!) passionate about your industry. Because your company stemmed from your vision for a better future, your business ultimately is a reflection of who you are. In today’s world, most business owners’ personal happiness is locked into your business success. It doesn’t make sense anymore to pretend your business doesn’t affect your overall well being significantly. You are the business barometer and the company will have the same energy as you. If you are distracted, the business will reflect that scattered attention. Likewise though, if you are clear and focused, your business will reflect that dedication as well. In this episode of Business over Breakfast, Bree James and Andrew Griffiths give practical tips and techniques for how to take care of yourself to take care of your business!

Additionally, Bree chats with clinical psychologist and fellow of the Australian Psychological Society Chris Mackey. With over 35 years of experience in psychotherapy, his own private practice, and as the resident psychologist on the television show Destination Happiness, Chris shares his advice on how to better your wellbeing. Specifically, in the business world, he talks about how business owners can control the mission, culture, and everyday climate of their company. If you want to learn practical strategies on how to be an effective team leader, this is the episode for you!

 

We also discuss things like:

  • Everything in your business reflects you, for better and for worse
  • The false perception of business owners that you are “handling it” when you’re not
  • Address directly issues that you are avoiding
  • Identify any recurring problems you are having to stop the cycle
  • Surround yourself with confidants to talk through personal and business challenges
  • Know how you want to feel about your business
  • How business owners and supervisors have 70% influence on employee happiness
  • The 6:1 positivity to negativity communication ratio
  • Harnessing the strengths of your team
  • Paying active attention to wins and positives of the week
  • Unusual and funky business ideas!

 

Links

Chris Mackey Website
Chris Mackey’s Book Synchronicity
Business over Breakfast Book
Smallville
CCIQ
Bree James LinkedIn
Andrew Griffiths Website
Amplify Website

Oct 29, 2017

Getting focused and staying focused are two battles that business owners face every day. There are so many distractions these days that getting focused has become problematic in how much of a challenge it is. However, once you are able to concentrate on a task, we all know that incredible sense of accomplishment that results in increasing focus. In this episode of Business over Breakfast, Bree James and Andrew Griffiths give practical tips and techniques for how to stay focused throughout the day. Concentration breeds progress which will breed achievement for your business!

 

Additionally, Bree chats with guest Cameron Aggs, a clinical psychologist who is an expert on mindfulness training in Australia. Cameron shares how business owners can use mindfulness to focus more effectively on things that are important to them, rather than being overwhelmed by a seemingly insurmountable workload. He has delivered over 250 mindfulness training programs and his 8-week program has shown to improve concentration by 16% in its participants. If you’d like to hear what Cameron recommends to be less self critical and how to refresh your attention, this episode is for you!

 

We also discuss things like:

  • The sense of accomplishment you feel when you are in the zone and focused
  • The product of focus is progress and achievement
  • Focusing your energy and time on the wrong things at work
  • Why you should be wary of the time drain of email
  • Prioritising your work to determine the sole project you need to concentrate on
  • The strategy of batching work
  • Getting rid of the triggers that commonly distract you from important projects
  • The value of having more fun in your business
  • How mindfulness can improve focus but also help us be less self-critical
  • The best tip on how to refresh your attention
  • Smart business ideas from around the globe!

 

Links

Cameron’s Website

Business over Breakfast Book

Smallville

CCIQ

Bree James LinkedIn

Andrew Griffiths Website

Amplify Website

Oct 14, 2017

There are some business owners who do a ton of business travel and then there are some who do not care to travel. No matter where you land on that spectrum, it’s best to be prepared in case an opportunity does pop up. In this episode of the Business over Breakfast show, Bree James and Andrew Griffiths give you top strategies on how to make that business trip a breeze. Both Bree and Andrew are big advocates of travelling to meet clients or partners, as that face time is so worthwhile in the long run. Proximity is power, and taking the time to travel to see someone in person often makes a great impact.

As someone who has been on the road for decades, Andrew Griffiths himself shares how he remains stress-free on business trips and what he does to feel energized emotionally and physically. Conditioning yourself as a business owner to be at peak performance away from the office is crucial. If you want to learn how to position yourself to maximise business travel opportunities, this is the episode for you!

 

We also discuss things like:

  • Why bootlegging business travel may not be saving you much money
  • Questioning if it is necessary to travel if you can use Skype or Zoom video conferencing
  • Proximity is power
  • One of Andrew’s hilarious travel mishap stories
  • Why you should spend 25% more on a car service for airport transfers versus a cab
  • How to make your hotel stays during travel easier
  • Keeping a spare set of your business essentials dedicated solely to travel
  • The benefits of being loyal to airlines or hotel chains
  • Taking time out during business travel to enjoy your destination
  • Why you should always be carrying a book with you
  • Amazing business ideas from around the world

 

Links

Business over Breakfast Book

Smallville

CCIQ

Bree James LinkedIn

Andrew Griffiths Website

Amplify Website

Sep 29, 2017

In this economy, everything is moving so fast with new products, services and businesses around every corner. It’s astounding how quickly customers have adapted to craving new things all the time. As a business owner, this means you are faced with the constant challenge of staying relevant to your customers. You never want your business to fade by the sidelines, and in this episode of Business over Breakfast, Bree James and Andrew Griffiths will tell you why being top of mind for your customers is vital and how your business can do it. No matter what your business is, Bree and Andrew will help you keep on target and on trend with your audience!

 

The show also welcomes Cian McLoughlin to talk about why business owners need to stay relevant to customers. He is founder and CEO of Trinity Perspectives, a sales training and consulting company, and author of two Amazon bestsellers. Additionally, Cian’s blog was voted one of the Top 50 sales blogs in the world for the past three years. Cian provides us with his tips on how to stay relevant to drive customer loyalty and business.

 

We also discuss things like:

  • Shifting to keep chasing your target customer
  • How to grow your business to adjust to technological trends
  • The need to check in with the wants and needs of your ideal audience
  • Evolving your business and seeking new ways for constant improvement
  • Why business owners need to adapt the mindset of preparing for growth to protect against irrelevancy
  • Pay attention to what’s happening globally
  • Getting used to being uncomfortable or uncertain
  • Why you should not pursue absolute perfection
  • Business owners need to explicitly tell your customers why you are relevant
  • Relevance driving not only business but loyalty
  • Great ideas from around the globe to give you inspiration

 

Links

Rebirth of a Salesman Book

Business over Breakfast Book

Smallville

Bree James LinkedIn

Andrew Griffiths Website

Amplify Website

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