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businessoverbreakfast's podcast

The Business Over Breakfast Podcast is expressly for Small Business owners, predominantly the 20,000 people in the CCIQ database. The aim of the podcast is to create more current and energetic engagement with the membership base.
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businessoverbreakfast's podcast
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Now displaying: November, 2017
Nov 29, 2017

With each passing day, customers are expecting more and more from the companies that they do businesses with, so it’s time that business owners move from a purely transactional relationship with clients towards delivering an excellent customer experience. With your product or service, when your interaction with your customer is only focused on the transaction, there’s a lack of a real emotional connection. In this modern age, that’s simply not enough anymore and your business will be in trouble if there’s no experience for your customer. In this episode of Business over Breakfast, Bree James and Andrew Griffiths will give you top tips on how to stand out amongst competitors so your business can show how innovative it is and how to deliver fantastic service to your clients.

 

Additionally, Bree chats with Zing founder and business coach Lisa Conway who has over 30 years experience shaking up the hair and beauty industry. A hairdresser by trade, Lisa now helps salon owners transform their businesses all around the globe and is an expert in customer experiences. If you want to learn how to gain loyalty from clients and grow your business, then this episode is for you!

 

We also discuss things like:

  • Why it’s not enough to simply meet customer expectations any longer
  • The value of creating an emotional connection with your customers
  • Surprise your customers to keep them intrigued
  • Brainstorm with your team on how to engage new and old clients
  • Great customer service will build serious loyalty
  • Not chasing the money, chasing the service
  • Evaluating the list of clients that have left you in the past few months and why
  • Mapping out the touch points of your customers and competitors
  • Falling in love with your customer, not your product
  • Some smart business ideas from around the world

 

Links

Lisa Conway Website

Lisa Conway Facebook

Lisa Conway LinkedIn

The Naked Salon Book

Business over Breakfast Book

Smallville

CCIQ

Bree James LinkedIn

Andrew Griffiths Website

Amplify Website

Nov 14, 2017

You began your business because you were (and are!) passionate about your industry. Because your company stemmed from your vision for a better future, your business ultimately is a reflection of who you are. In today’s world, most business owners’ personal happiness is locked into your business success. It doesn’t make sense anymore to pretend your business doesn’t affect your overall well being significantly. You are the business barometer and the company will have the same energy as you. If you are distracted, the business will reflect that scattered attention. Likewise though, if you are clear and focused, your business will reflect that dedication as well. In this episode of Business over Breakfast, Bree James and Andrew Griffiths give practical tips and techniques for how to take care of yourself to take care of your business!

Additionally, Bree chats with clinical psychologist and fellow of the Australian Psychological Society Chris Mackey. With over 35 years of experience in psychotherapy, his own private practice, and as the resident psychologist on the television show Destination Happiness, Chris shares his advice on how to better your wellbeing. Specifically, in the business world, he talks about how business owners can control the mission, culture, and everyday climate of their company. If you want to learn practical strategies on how to be an effective team leader, this is the episode for you!

 

We also discuss things like:

  • Everything in your business reflects you, for better and for worse
  • The false perception of business owners that you are “handling it” when you’re not
  • Address directly issues that you are avoiding
  • Identify any recurring problems you are having to stop the cycle
  • Surround yourself with confidants to talk through personal and business challenges
  • Know how you want to feel about your business
  • How business owners and supervisors have 70% influence on employee happiness
  • The 6:1 positivity to negativity communication ratio
  • Harnessing the strengths of your team
  • Paying active attention to wins and positives of the week
  • Unusual and funky business ideas!

 

Links

Chris Mackey Website
Chris Mackey’s Book Synchronicity
Business over Breakfast Book
Smallville
CCIQ
Bree James LinkedIn
Andrew Griffiths Website
Amplify Website

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