With each passing day, customers are expecting more and more from the companies that they do businesses with, so it’s time that business owners move from a purely transactional relationship with clients towards delivering an excellent customer experience. With your product or service, when your interaction with your customer is only focused on the transaction, there’s a lack of a real emotional connection. In this modern age, that’s simply not enough anymore and your business will be in trouble if there’s no experience for your customer. In this episode of Business over Breakfast, Bree James and Andrew Griffiths will give you top tips on how to stand out amongst competitors so your business can show how innovative it is and how to deliver fantastic service to your clients.
Additionally, Bree chats with Zing founder and business coach Lisa Conway who has over 30 years experience shaking up the hair and beauty industry. A hairdresser by trade, Lisa now helps salon owners transform their businesses all around the globe and is an expert in customer experiences. If you want to learn how to gain loyalty from clients and grow your business, then this episode is for you!
We also discuss things like:
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You began your business because you were (and are!) passionate about your industry. Because your company stemmed from your vision for a better future, your business ultimately is a reflection of who you are. In today’s world, most business owners’ personal happiness is locked into your business success. It doesn’t make sense anymore to pretend your business doesn’t affect your overall well being significantly. You are the business barometer and the company will have the same energy as you. If you are distracted, the business will reflect that scattered attention. Likewise though, if you are clear and focused, your business will reflect that dedication as well. In this episode of Business over Breakfast, Bree James and Andrew Griffiths give practical tips and techniques for how to take care of yourself to take care of your business!
Additionally, Bree chats with clinical psychologist and fellow of the Australian Psychological Society Chris Mackey. With over 35 years of experience in psychotherapy, his own private practice, and as the resident psychologist on the television show Destination Happiness, Chris shares his advice on how to better your wellbeing. Specifically, in the business world, he talks about how business owners can control the mission, culture, and everyday climate of their company. If you want to learn practical strategies on how to be an effective team leader, this is the episode for you!
We also discuss things like:
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Chris Mackey Website
Chris Mackey’s Book Synchronicity
Business over Breakfast Book
Smallville
CCIQ
Bree James LinkedIn
Andrew Griffiths Website
Amplify Website